Privacy Policy

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Last Updated: November 1, 2022

Welcome and thank you for visiting WWTelemedicine and reviewing our Privacy Policy (“Policy”). This Policy describes the information we collect when you interact with WWTelemedicine, LLC (“WWTelemedicine,” “we,” “us” or “our”) and how that information is used, shared and protected.

WWTelemedicine owns and operates various publicly available websites and digital platforms, including without limitation, globalmentalcoaches.com, globalmentalcoach.com, wwtelemedicine.com our websites and digital platforms (collectively, “Digital Platforms”).

This Privacy Policy should be read in conjunction with our Terms and Conditions. By using our Digital Platforms, you accept and agree to the practices described in this Privacy Policy.  In addition, your continued use of our Digital Platforms following the posting of any updates or changes to our Terms and Conditions and Privacy Policy means that you agree and accept such changes.  If you do not agree with this Privacy Policy, please do not use our Digital Platforms or Services or provide us with any Personal Information.

The term “Personal Information” referred to in this Policy, includes any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, including any information that is subject to applicable data protection laws.  WWTelemedicine are firmly committed to protecting the confidentiality of your Personal Information. 

1. Personal Information Collected

WWTelemedicine collects information that you provide, including but not limited to: 

• Personal and contact information, such as your name, address, telephone number, email address, electronic signature, and legal identification
• Payment information, such as credit card information, insurance information, and billing address 
• Information you post, if you comment or otherwise provide information in a public space on websites 
• Other information you give us when you contact our customer service team or otherwise communicate with us
• Username and password that you may select in connection with establishing your Account

We may use automated technology such as cookies and other tracking software to collect Personal Information from your computer system or mobile device.  We may collect the following information: 

• Internet Protocol (IP) address or other device identifier
• Browser type and version
• Browsing information, such as pages you view and the links you click, and whether you access our website via a social media site
• Time zone setting
• Browser plug-in types and versions
• Operating system and platform
• Other portable device information
• With your permission, we may also collect your precise location data.  We may also collect the time spent visiting, usage patterns, and the domain name of the website from which you linked to the Digital Platforms 

In addition to the above, if you are a Provider (as defined in our Terms and Conditions), we may also collect:

• Information about the Services with which you have engaged
• Details about our interactions with you and the agreements you have executed with us 
• Public information related to your practice, such as license information, disciplinary history, legal and regulatory proceedings, and other due diligence information 

2. How Your Personal Information is Collected

We may obtain your Personal Information: 

• When you provide it directly by registering for your Account.  We might also collect information if you post a review or contact us
• Automatically when you visit the Digital Platforms or use the Services
• From your communications with us through your use of the Services such as when you engage in our telemedicine services and/or interact with our in-app messaging services 
• From third parties (such as when you make payments to us using our payment processor)
• From our affiliates, including the healthcare Providers when using the Services 

We may combine information from different sources.  We may combine information that we have collected offline with information we collect online, or we may combine information we get from a third party with information we already have. 

If you submit any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. 

3. Uses of Your Personal Information 

WWTelemedicine may use your Personal Information to: 

• Operate our business (e.g., manage your Account, provide and personalize our Services, and process payments) 
• Provide customer support
• Communicate with you, including about the Services and the related services offered by Providers that treat you (e.g., surveys and feedback)  
• Provide you with newsletters, articles, alerts, announcements, invitations, and other information about the Services 
• Better design the Digital Platforms to improve users’ experiences, both in terms of content and ease of use 
• Analyze your interactions with the Services and third parties’ online services so we can tailor our advertising in ways we think will interest you 
• Ensure the security and integrity of the Services 
• Manage our vendor and partner relationships 
• Enforce our Terms and Conditions and other legal terms and policies 
• Protect our and others’ interests, rights, and property (e.g., to protect our copyrighted materials) 
• Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests 
• Track and monitor end user interaction with the Services

We may aggregate and/or de-identify data about visitors to the Digital Platforms and use and disclose it for any purpose, including product and service development and improvement activities and clinical research purposes.

4. Sharing of Your Personal Information 

WWTelemedicine will share your Personal Information or when you otherwise consent (if required by law).  We may share your Personal Information with our partners and affiliates as necessary to contact you or provide you with the requested Services.  We may disclose your Personal Information to the Providers, pharmacies, or other persons or entities working on your behalf, including without limitation, for arranging appointments or communications, providing telemedicine or other health care services as part of the Services, obtaining medication, or for payment or health care operations purposes.  WWTelemedicine also may share this Personal Information to outside contractors, advisors, auditors, vendors, consultants, or others engaged by WWTelemedicine to assist in providing financial or operational activities on WWTelemedicine’s behalf, including technical and processing services and analysis of the Digital Platforms’ performance. Additionally, we reserve the right to disclose to third parties non-personally identifiable information collected for any lawful purpose, including but not limited to, aggregate or de-identified data.

WWTelemedicine may disclose your Personal Information to third parties when obligated or permitted to do so by law or if we have a good faith belief that such disclosure is necessary to comply with a current judicial proceeding, court order, or legal process served on WWTelemedicine or to investigate, prevent, or resolve any suspected or actual unlawful activities, such as potential fraud, or a perceived irregularity in any audits of the accuracy of any documentation or information submitted to WWTelemedicine by you or on your behalf, as deemed appropriate by WWTelemedicine.

WWTelemedicine may be required or permitted by law to share your Personal Information, without prior notice to you, to maintain, safeguard and/or preserve all the rights and/or property of WWTelemedicine and perform under demanding conditions in an effort to safeguard the personal safety of users of the Digital Platforms and/or the general public, including but not limited to, reporting adverse reactions to certain items, product recalls, preventing disease, and for health research purposes.  

Finally, WWTelemedicine may disclose or transfer information, including any Personal Information, to a successor entity (or potential buyer) in connection with a proposed or actual corporate merger, acquisition, consolidation, sale of assets, bankruptcy, or other corporate change.  In addition, in the event WWTelemedicine becomes the subject of an insolvency proceeding, whether voluntary or involuntary, WWTelemedicine or its liquidator, administrator, receiver, or administrative receiver may sell, license, or otherwise dispose of such information in a transaction approved by the court. 

5. Cookies and Other Tracking Methods

WWTelemedicine may use “cookies”, or small text files that are stored on your computer’s hard drive.  Cookies ensure that the Digital Platforms ’ content is presented in the most effective manner for you and your computer.  

Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the Digital Platforms  and use their features.  Without these cookies, services you have requested, such as remembering your login details or submitted information, cannot be provided. The data stored by these cookies never shows personal details from which your individual identity can be established. 

Functionality Cookies
These cookies remember choices you make such as the country from which you visit the Digital Platforms, language, and search parameters.  These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.  The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. 

Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests.  They are also used to limit the number of times you see an ad as well as help measure the effectiveness of an advertising campaign.  The cookies are usually placed by third party advertising networks.  They remember the websites you visit and that information is shared with other parties such as advertisers.  

We may use different kinds of cookies including session ID cookies and persistent cookies.  Session ID cookies are used to personalize your user experience, to determine ways to improve the Digital Platforms and the Services we offer.  These cookies are deleted when you close your browser session.  Persistent cookies are used to collect information such as IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. 

You can change your settings for cookies and similar technologies by clicking on the cookie consent box on the Digital Platforms.  In addition, you can refuse or accept cookies from the Digital Platforms at any time by activating the settings on your browser.  You are always free to decline our cookies if your browser permits, but some parts of the Digital Platforms may not work properly if you do.  Check the “Help” menu of your browser to learn how to change your cookie preferences.  To find out more about cookies, visit www.aboutcookies.org. 

We may also use technologies similar to cookies, such as Google Analytics.  We use Google Analytics to collect anonymized statistics in order to improve the Digital Platforms and the Services.  We do not combine the information collected through the use of Google Analytics with Personal Information.  You can selectively disable Google Analytics by installing the opt-out component provided by Google on your browser.  You can refer to the following links for more information: Google Analytics and privacy and Google Analytics opt-out browser. 

Do Not Track

Many web browsers allow for the use of a “Do Not Track” function to inform websites that you do not want your online activities tracked.  At this time, we do not track your or any other users’ Personal Information over time and across third-party websites.  We therefore do not respond to browser “Do Not Track” signals. 

Links to Other Digital Platforms 

The Digital Platforms may contain links to other websites that have information we believe may be of interest to you.  We do not endorse these websites.  While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content of the websites or privacy practices employed by other websites.  We encourage you to read the privacy policy of each website you visit that may collect information or ask you to disclose Personal Information.  This Privacy Policy does not apply to information collected on external websites that may be linked to or through the Digital Platforms.

6. International Information Transfers

All of the information that you provide to WWTelemedicine will be stored and processed in the United States.  If you are accessing the Digital Platforms from other jurisdictions, please be advised that you are transferring your Personal Information to us in the United States where data protection and privacy laws may be less stringent than the laws of your country.  BY USING THE DIGITAL PLATFORMS AND/OR THE SERVICES, YOU CONSENT TO THE TRANSFER AND USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

7. Retention of Personal Information 

Except to the extent prohibited by law, and subject to this Privacy Policy, we will retain and use your Personal Information for as long as it is needed to provide you with the Services you have requested or access to the Digital Platforms and the Services, to document our business relationship with you, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Security Methods

WWTelemedicine has implemented commercially reasonable physical, technical, and administrative security measures designed to protect your Personal Information.  Nonetheless, no such measure is ever 100% effective; therefore, we do not guarantee that your Personal Information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such Personal Information.  We encourage you to use caution when using the Internet.  This includes not sharing your passwords.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your Account has been compromised), please immediately notify us by contacting us at info@globalmentalcoaches.com.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding our collection, use, and sharing of your Personal Information. If you have any questions regarding these rights, please contact us at: info@globalmentalcoaches.com. Please note that we may request additional information to respond to or fulfill any requests regarding your rights under applicable laws or regulations.  

You can always opt out of any subscription for emails, involving any updates, information, postings, news, and/or press releases, by replying “Unsubscribe” to the email. We might still send you some important emails, like responding to you by email if you send us a request or comment.

10. Deletion Rights

You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that a company delete any of your Personal Information that it has collected from you and retained. To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing us at info@globalmentalcoaches.com.

When you make a request, we may require that you provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it.  The verification steps we take may differ depending on the request you make.  We will match the information that you provide in your request to information we already have on file to verify your identity.  If we are able to verify your request, we will process it.  If we cannot verify your request, we may ask you for additional information to help us verify your request.

Consumers will be required to submit their first and last name and email address and may be asked to provide their telephone number or address so that we can verify the request.  Please provide as much of the requested information as possible to help us verify the request.  We will only use the information received in a request for the purposes of responding to the request.

We are not required to respond to a consumer’s requests for access or disclosure of Personal Information more than twice in a twelve (12) month period.

11. Sale or Sharing of Personal Information 

You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that companies stop selling your personal information and refrain from doing so in the future.  We are not currently selling your Personal Information.

12. Children

WWTelemedicine does not knowingly or specifically collect Personal Information from users under the age of 18 and no one under age 18 is authorized to submit any information, including Personal Information, on the Digital Platforms.  If we determine that such information has been inadvertently collected on anyone under the age of 18, we will take the necessary steps to ensure that such information is deleted from our system’s database.  If you are a parent or guardian and become aware that your child has provided us with information, please contact us using one of the methods specified below.

13. Privacy Policy Updates

WWTelemedicine reserves the right to modify, expand, or remove portions of this Privacy Policy from time to time.  Any and all changes to this Privacy Policy will be reflected here and the date new versions are posted will be stated at the top of this Privacy Policy.  Your continued use of the Digital Platforms and the Services indicates your agreement with these modifications and updates.  If you do not agree with the changes, then you should stop using the Digital Platforms and the Services and notify us that you do not want your Personal Information used in accordance with the changes.  If we make significant material changes in the way we handle Personal Information, we will send a notice to you at the email address that we have on file and/or by posting a prominent notice on the Digital Platforms.

14. Contact Us

If you have any questions about this Privacy Policy or the practices of WWTelemedicine, please feel free to contact us at info@globalmentalcoaches.com